Uber stated at the moment it is starting to roll out three safety features in India because the American ride-hailing agency appears to enhance its service in one in every of its most vital abroad markets.
The new features embody an intervention from Uber when there is a protracted unplanned cease in a ride, and the introduction of a four-digit authentication code to guarantee a passenger is getting in the fitting cab. Both the features are rolling out to customers beginning at the moment, firm executives stated at a press occasion in New Delhi.
Uber has beforehand rolled out these features within the U.S., and Ola, its native rival in India, has additionally supplied these functionalities for a very long time. Uber stated it’s going to additionally enable riders and drivers in India to file their complete journey if they’re feeling uncomfortable and ship it to the corporate. This characteristic, Uber stated, shall be within the testing part within the nation later this 12 months. (Ola doesn’t supply this characteristic, however native bus ride sharing service Shuttl has examined this prior to now.)
The first characteristic, dubbed Ride Check, prompts within the occasion of a protracted, surprising cease or different irregularities in a ride. When Uber detects that, it calls each the rider and the driving force to verify if every part is alright. The firm depends on the driving force companion’s smartphone to detect any abruption.
Ola has been testing the same characteristic known as ‘Guardian’ since September 2018. The startup stated final month that it was rolling out Guardian in over a dozen Indian cities and Perth in Australia.
Uber is additionally rolling out a characteristic that might require passengers to present a 4-digit pin to confirm if they’re in the fitting automobile. Until they’ve supplied the authentication code, the ride won’t start. India’s Ola has supplied this characteristic for a number of years.
Additionally, Uber stated it has partnered with Manas Foundation, which has performed hundreds of customised gender sensitisation workshops for driver companions in India to make the platform safer for ladies. More than 50,000 driver companions have already been skilled, the corporate stated.
Sachin Kansal, Senior Director of Global Safety Products at Uber, stated the corporate has been piloting and refining these features in numerous markets globally. “Privacy is incredibly important for Uber and all these tools are designed keeping that in mind. We will continue to refine these technologies so we can help make every ride a 5-star experience for all.”