Update: Three has confirmed to internetthat the problems plaguing customers is nearly rectified – the total assertion is within the web page beneath.

Three suffered a huge network outage within the night of October 16 (and persevering with properly into the following morning), with many customers complaining they cannot entry information or calling.

Three first confirmed via Twitter that there’s a difficulty with voice and information that is being appeared into, and has launched the next assertion to TechRadar:

“Following technical difficulties with our providers throughout voice, textual content and information, some clients have skilled an intermittent service immediately. For nearly all of clients, the network has been restored to allow them to make calls, ship texts and use information.  

“We are conscious that some clients are nonetheless experiencing points and our engineers are persevering with to work to repair this. To assist with the method we advise our clients to flip their telephones on and off or flip airplane mode on and off, which can resolve the problem. 

“The service is returning to regular, and we anticipate it to be resolved over the course of the day. 

“We are sorry for the inconvenience precipitated to our clients.”

Three responds to network outage

What has occurred?

There has been a technical challenge with our network and our engineers are working to resolve this.

When will or not it’s fastened?

Our engineers are working to resolve this as quickly as potential.

Is there something clients can do?

If you flip your telephone on / off or flip it onto airplane mode after which again on, it could assist.

Three’s Twitter response seems prefer it was written rapidly on a cell – minimal capital letters counsel that this was dashed off as the general public outcry has grown rapidly. (Three’s Twitter support page additionally hadn’t been up to date – past replies – since September 3, though it is now pinned the identical Tweet from the primary account).

Multiple members of the internetteam noticed information and calling down in a single day and this morning, however are actually discovering that connections are being restored by restarting their system.

Turning your telephone on and off once more is the factor that brings again information connection – our checks of doing such are exhibiting a 4G sign and information connectivity grinding again into life, so we propose you do the identical should you’re struggling.

Could this be the rationale?

One engineering-focused Twitter person, Peter Clarke, has identified that there are network migrations – transferring methods over to new, higher ones – occurring in the intervening time, and this might properly have precipitated the problems:

The #ThreeDown marketing campaign has been trending immediately – with many taking to Twitter to categorical outrage on the scenario.

Looking at instruments that monitor and monitor outages throughout cell networks (such as Down Detector) evidently the problem is rising throughout the nation – seemingly as customers exit their dwelling Wi-Fi and realise that information is not selecting up the sign.

The issues appear to be largely affecting huge cities, with Cardiff, Birmingham, Manchester, Leeds, Norwich and particularly London reporting massive volumes of outages.

Down Detector was showing a huge spike in outage reports a7 8AM

Down Detector was exhibiting a huge spike in outage stories a7 8AM

(Image credit score: Down Detector)

We’re seeing that the stories of the outage are beginning to drop as connectivity begins to return – the quantity was beginning to drop quickly later within the morning, so it appears points are being resolved:

Users reporting issues began to tumble around 10AM

Users reporting points started to tumble round 10AM

(Image credit score: Down Detector)

Now what?

A lot of customers are demanding compensation, though the query of whether or not compensation might be given out for an outage beneath 24 hours is a difficult one.

If you’re feeling you deserve some stage of recompense, you possibly can head over to Ofcom to see what choices can be found to you – and we have requested whether or not Three might be offering compensations to affected clients.

We’ll replace this story as and once we discover out what’s really occurring to Three’s network – however this is not the very best timing for the supplier, as rival O2 has pushed out its 5G providers throughout the UK on the identical day.

And it seems like we have already reached the purpose of British bitter humour – the jokes concerning the outage have been rolling out…

And is that this the weirdest #ThreeDown tweet on the market?

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