Angry Scotiabank prospects have taken to social media to complain of mislabeled credit card funds and lengthy wait occasions whereas on maintain.
Scotiabank confirmed Sunday that it was having “an issue where legitimate charges on your credit card are mislabeled as BNS Ins.”
Luz Gomez Vallejo, from Montreal, tweeted that she had a number of charges labeled as a life insurance coverage charge from Scotiabank and had been on maintain on the toll-free quantity for an hour.
Several different Scotiabank prospects complained of the identical concern, with Scotiabank confirming that the “issue applies to transactions from October 18 to 20.”
“We are at the moment experiencing a technical concern that’s inflicting some credit card pending transactions to show incorrectly on buyer accounts,” a Scotiabank spokesman advised CTVNews.ca.
“We appreciate the patience of our customers as technical teams work to resolve the matter.”
The financial institution apologized for the inconvenience and hoped “to have a resolution soon.”