Peeling paint has plagued some Toyota homeowners, and now the automaker says it should do one thing about it.
However simply what it should do will not be but clear.
Toyota Canada instructed CBC Information this week it plans to observe the lead of Toyota USA, which is providing a “voluntary customer support program” for homeowners of affected autos.
“We will be launching a similar support program for impacted customers in Canada,” Toyota Canada spokesperson David Shum mentioned in an e mail.
Shum supplied no different particulars, however mentioned that after this system is prepared, homeowners of all affected autos shall be notified by mail.
The Toyota USA notification went out lately to affected homeowners in that nation.
Automobiles with white paint affected
The corporate acted in response to studies of peeling paint on sure autos with the unique factory-applied “blizzard pearl” or “super white” paint colors.
“These reports indicate that vehicles with these specific paint colours, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body parts,” the discover mentioned.
It mentioned the issue might happen “when sunlight over time degrades the adhesion between the factory-applied paint primer coat layer and the base metal electrodeposition layer causing the paint to peel from the metal body panel.”
House owners anxious for particulars
Rachel Mosley, who lives in Prospect, N.S., was the primary to carry the story to CBC’s consideration. Her 2011 RAV4 had small paint peeling spots that continued to develop.
“I’m not able to wash the vehicle because as soon as I wash it then the paint comes off,” she mentioned in September 2018.
She complained to Toyota, however like others, was instructed the guarantee on her car had expired.
Mosley is happy Toyota is lastly taking duty and mentioned she’s trying ahead to the small print of this system.
Aisha Alam’s six-year-old son was the primary to note the paint peeling on her 2013 RAV4 with white “blizzard pearl” paint in June.
“He said ‘Mom, your car is broken,'” mentioned Alam, who lives in Kitchener, Ont.
It was then she seen that the paint had come off on the driving force’s facet of the car.
“It’s a lot worse now,” she mentioned. “There’s a huge chunk of paint now missing on the sunroof and there’s random places all over where it’s just starting to chip.”
‘Repaint it correctly’
Alam mentioned she spoke with a number of Toyota representatives and dealerships, and was instructed by a consultant earlier this week that she might “possibly” get 50 per cent of the price of repairing her car.
However she mentioned that was not acceptable.
She’s relieved to listen to that Toyota shall be doing one thing, and made a suggestion as to what that ought to be.
“Toyota should take the whole car and repaint it properly,” she mentioned, noting the issue will not be attributable to homeowners and the peeling is not remoted to only one space.
Neither Toyota Canada nor Toyota USA has launched particulars of this system.
The mailout to affected prospects does not say whether or not autos shall be fully repainted, whether or not Toyota pays your complete invoice, or precisely what years and fashions with the desired white paint shall be lined.
It does reference those that beforehand paid for their very own repairs and descriptions a course of for these prospects to be reimbursed, however it does not say whether or not they’ll get all of their a reimbursement or simply a few of it.
George Iny, director of the Vehicle Safety Affiliation — a shopper advocacy group — mentioned he’s happy and stunned to listen to Toyota Canada plans to restore the autos.
“What we would like to see is lifetime coverage but a one-time repair,” he mentioned. “You come in, we look at your vehicle no matter how old it is and we fix it in those areas that one time.”
He mentioned he expects Toyota to pay 100 per cent of the associated fee to restore broken areas.
Iny mentioned that as a result of lots of the affected autos are older, it is necessary for homeowners to replace their contact info by both going right into a dealership or calling Toyota Canada.