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Major outages at Rogers and Freedom disrupt Canadian cellular services

Canadian wi-fi networks have been hit by main outages that began Sunday and are nonetheless leading to dropped calls and different voice community issues throughout the nation.

Rogers mentioned on its web site on Sunday “some customers may be intermittently experiencing dropped calls or are unable to place or receive calls on their mobile phone or wireless home phone service. We are working diligently to restore services as soon as possible. We apologize for any inconvenience and thank you for your patience.”

Textual content messages, web and information providers have been operational, however voice providers have been impacted intermittently.

Rogers says its system was largely restored on Sunday night, however issues are persisting into Monday on a restricted foundation.

“Voice services are restoring with a very limited number of customers experiencing intermittent interruption to voice calls,” Rogers spokesperson Michelle Kelly advised CBC Information on Monday. “Teams are working hard to fully resolve the issue and we sincerely apologize to our customers.”

Freedom Cellular, owned by Shaw Communications, additionally mentioned it skilled an identical outage on Sunday and it, too, just isn’t but totally resolved.

On Sunday afternoon, the corporate detected “a disruption to our wireless voice network and a degraded quality of service, which included wireless voice calls being dropped and many customers being unable to place or receive wireless voice calls,” a spokesperson with the corporate mentioned.

“Our technicians have been actively managing the network and working to fully restore wireless voice services. Some customers may still experience intermittent wireless voice service. Thank you for your continued patience.”

The outage affected 911 calls, with some emergency responders reporting dropped calls and an incapacity to get by.

Police suggested individuals to make use of one other service to name 911 in case of an emergency. Rogers advised CBC Information in a press release that 911 entry had returned to all clients, as of Sunday night.

Different corporations had been affected, too, to the extent that their clients had issues on calls involving the 2 affected networks.

Telus mentioned a few of its clients might have points calling clients on different networks, however calls to different Telus clients ought to be fantastic. 

“The current network outages are with Freedom Mobile and Rogers, and its sub-brands Fido and Chatr — confirming that it is not a Telus outage,” a spokesperson with the corporate advised CBC Information.

Bell additionally mentioned the issues originated on different networks, however any Bell clients calling into one other community would have skilled issues.

“Service disruptions on other carrier networks prevented Bell customers from calling or receiving calls from customers of the affected providers,” the corporate advised CBC Information.


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