Friday, Saturday and Sunday noticed many companies delayed or cancelled due to a last-minute strike motion by railway staff over security fears.


On Monday, French prepare operator SNCF says that each one TGV and Ouigo companies are operating as regular, however there’ll nonetheless be disruption on the Intercité companies and the native TER companies.


Two out of three Intercité companies will run and three out of 4 TERs, and rail bosses say they count on the state of affairs to enhance all through the day. In Paris the Transiliens and RER companies are all operating as regular.


If you had been affected by the disruption, you may have the ability to claim compensation. 


If your prepare was cancelled otherwise you selected not to journey, you possibly can claim 100 p.c of the ticket worth again. This applies to all companies, even the funds tickets that are usually non refundable.


If you booked on-line you possibly can request your refund on the SNCF website, or you possibly can go to any SNCF station and request the refund on the ticket kiosk or at one of many self-service factors. You may also use the SNCF helpline – 36 35.


You want to be fast although. If your ticket was for Saturday you could have till Wednesday, if it was for Sunday you could have till Thursday to submit your claim.


In order to make a claim you have to your ticket, plus your reserving reference if you happen to booked on-line.


If your ticket was for the funds Ouigo service, which on Saturday noticed all trains cancelled, SNCF initially mentioned customers would ‘routinely’ be refunded, however then clarified that you’ll nonetheless want to request the refund on-line.


 


If your prepare was nonetheless operating however was delayed you too can claim compensation, though not for the complete quantity.


The compensation ranges range relying on which service you’re on, so folks with a less expensive Ouigo ticket can solely claim compensation if the prepare is greater than an hour late, however the TGV and InOui companies provide compensation for any prepare that’s greater than 30 minutes later arriving.


Compensation is paid at 25 p.c of the ticket costs for delays between 30 minutes and two hours, 50 p.c for delays of two to three hours and 75 p.c for delays of three hours or extra.


Refunds may be requested through SNCF’s web site here


Refunds for cancellations ought to be in you account with 48 hours, say SNCF – though when you’ve got booked utilizing a non French checking account you would wish to add the traditional switch time of your financial institution for worldwide funds on to that. Refunds for delays might be processed inside 5 working days.


If you racked up any further bills due to the strike – an unplanned resort keep or paying out for one more mode of transport – SNCF’s boss Gillaume Pepy introduced over the weekend that the rail operator can be making a “€1 million compensation fund” for such claims. It is predicted that the fund might be accepting purposes from Thursday or Friday of this week, and full particulars might be introduced on the SNCF web site.


The industrial motion started on Friday after a prepare in northeastern France slammed right into a truck at a degree crossing, injuring 11 folks.


 


The prepare driver was himself amongst these harm however being the only real worker of state railway firm SNCF on board had to assist handle passengers.


Unions mentioned the incident highlighted understaffing on trains, notably the absence of ticket inspectors on some strains.


Staff started exercising their “right to withdraw” their labour – a clause that permits staff to stroll off the job in case of “clear and present danger to their life or health”.


SNCF’s administration has accused the employees of abusing that proper on a busy weekend for prepare journey, in the beginning of the mid-autumn faculty holidays.


It argues that some prepare strains haven’t had ticket inspectors for many years.

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