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Facebook recording of user audio prompts probe from EU privacy regulator

Fb’s lead regulator within the European Union is looking for info over the way it dealt with knowledge throughout the guide transcription of customers’ audio recordings, Ireland’s Information Safety Commision mentioned on Wednesday.

Bloomberg reported on Tuesday that Fb had been paying outdoors contractors to transcribe audio clips from customers of its messenger service.

Based on the report, the audio in query got here from customers who selected the choice in Fb Messenger to have their chats transcribed for them. The chats have been transcribed by synthetic intelligence and the contractors have been introduced in to examine the accuracy, the report mentioned.

Fb, which has been dealing with broad criticism from lawmakers and regulators over its privateness practices, mentioned in response to the Bloomberg story: “Much like Apple and Google, we paused human review of audio more than a week ago.”

Ireland’s Information Safety Fee (DPC), Fb’s lead regulator within the European Union, already has eight particular person probes into the U.S. social media big, plus two into its WhatsApp subsidiary and one into Fb-owned Instagram.

“Further to our ongoing engagement with Google, Apple and Microsoft in relation to the processing of personal data in the context of the manual transcription of audio recordings, we are now seeking detailed information from Facebook on the processing in question and how Facebook believes that such processing of data is compliant with their GDPR obligations,” the fee mentioned in an emailed assertion, referring to EU knowledge privateness guidelines.

Bloomberg, citing the corporate, reported that the customers who have been affected selected the choice within the Messenger app to have their voice chats transcribed. The contractors have been checking whether or not Fb’s synthetic intelligence accurately interpreted the messages.

Underneath the EU’s Basic Information Safety Regulation (GDPR), regulators have the facility to impose fines for violations of as much as 4 per cent of an organization’s international income or $22 million US, whichever is larger.


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